Update your Details:

Is this one of the following?

New Monitored Customer

Existing Monitored Customer Update

Existing Customer adding
a new site

Customer Account #
(if you know it)

Business Name
(if commercial premises)

Customer Name
(if residential)

Physical Site - Phone Number
(with dial prefix)

Contact Person (person who has completed this form will be contacted to verify authority)

Contact Person - Phone Number
(with dial prefix)

Contact Person - Mobile Number

Physical Site Address

Billing Address

Billing Method

Invoice

Automatic Payment

Area 1 (some business have mutiple managed areas with different operating times such as the Administration Offices and Warehouse)

Area 1 - Name

Area 2 (some business have mutiple managed areas with different operating times such as the Administration Offices and Warehouse)

Area 2 - Name

In the event of an Alarm activation, which one of the following procedures do you want us to follow?

Dispatch Guard immediately, if confirmed that there is a problem on site, phone Keyholders in turn.

Dispatch Guard immediately, then also phone Keyholders in turn.

Phone Keyholders in turn and follow instructions. If no Keyholders answer, dispatch Guard.

Phone Keyholders in turn and follow instructions. If no Keyholders answer, DO NOT dispatch Guard.

Special instructions

This is an urgent change, please contact me as soon as possible

Section D - I have read and agree to abide by the Terms and Conditions below:

This is an agreement between you ("THE SUBSCRIBER ") and ASAP Security Limited, ("THE COMPANY"), for the purpose of providing monitoring of the security alarm or environmental monitoring system you own at the address supplied by you. "You" and "yours" refer to " THE SUBSCRIBER " and "we", "us" and "our" refer to "THE COMPANY”. You understand that "monitoring service,” means only that THE COMPANY will react to signals received by us from the security alarm or environmental monitoring system you already have at your premises.

1. Service will commence when THE COMPANY at its monitoring center has received test signals from your premises and both THE COMPANY and THE SUBSCRIBER agree that such signals have been satisfactorily transmitted and received. THE COMPANY will bill THE SUBSCRIBER for a setup and alarm panel configuration fee if THE SUBSCRIBER does not remain as a customer of THE COMPANY for 90 days after the initial setup and alarm panel configuration.
2. This agreement shall automatically renew each year until THE COMPANY or THE SUBSCRIBER indicates termination via Email or in writing. THE SUBSCRIBER may terminate this agreement at the end of 12 months by notifying THE COMPANY, 30 days in advance of cancellation, via Email, Fax, or New Zealand Mail.
3. THE SUBSCRIBER understands that THE COMPANY agrees to monitor a security system owned by THE SUBSCRIBER and not installed by or designed by THE COMPANY. THE COMPANY makes no representation as to suitability or condition of THE SUBSCRIBER's system.
4. THE COMPANY assumes no responsibility whatsoever for the maintenance, operation or non-operation, actuation or non-actuation, of your existing equipment. THE COMPANY reserves the right to terminate service under this agreement in the event your existing equipment is not in good operating condition and THE COMPANY will not be liable for any damages or penalties as a result of termination under those circumstances.
5. THE SUBSCRIBER acknowledges that if THE COMPANY utilises a digital, GSM or radio communicator for the purposes of sending alarm signals from THE SUBSCRIBER's premises to THE COMPANY’S Central Station, that the signals from THE SUBSCRIBER's alarm system are sent over THE SUBSCRIBER's regular telephone service, a GSM network or through the Radionet Monitoring radio network to THE COMPANY’S Central Station, and in the event THE SUBSCRIBER's telephone service, the GSM network or the Radionet Monitoring network is out of order, disconnected, placed on vacation or otherwise interrupted, signals from THE SUBSCRIBER's alarm system will not be received in THE COMPANY'S Central Station during any such interruption and the interruption will not be known to THE COMPANY. THE SUBSCRIBER further acknowledges and agrees that signals are sent over telephone, THE COMPANY lines, GSM network or Radionet Monitoring network, which are wholly beyond the control and jurisdiction of THE COMPANY and are maintained and serviced by the applicable service provider.
6. THE COMPANY encourages THE SUBSCRIBER to carry adequate insurance to safeguard their valuables. Adequate insurance would compensate THE SUBSCRIBER's losses including but not limited to losses due to burglary, hold up and fire in case of transmission problems due to severance of telephone lines or due to development of shorts or grounds, interruption to the GSM network or Radionet Monitoring network, which may affect the system and the transmission of signals to THE COMPANY’S Central Station. Electronic alarm systems are not foolproof. They do not replace insurance.
7. THE COMPANY makes no express or implied warranties as to any matter whatsoever, including, without limitation, the condition of the equipment, its merchantability or its fitness for any particular use.
8. THE SUBSCRIBER agrees to carefully and properly test and set system daily, including walk test if movement detection devices are installed, and will notify THE COMPANY promptly on any operating defect.
9. A reconnect charge is to be paid by THE SUBSCRIBER if alarm is cut off because of a past due balance and THE SUBSCRIBER desires it reconnected. THE SUBSCRIBER is to receive no credit if system is temporarily cut off or out of service for any reason.
10. THE COMPANY IS NOT AN INSURER; LIQUIDATED DAMAGES; LIMITATION OF LIABILITY: It is understood and agreed:

That THE COMPANY is not an insurer: that insurance, if any, shall be obtained by the THE SUBSCRIBER: that the payments provided herein are based solely on the value of the services set forth herein and are unrelated to the value of the THE SUBSCRIBER's property or the property of others located on THE SUBSCRIBER's premises; that THE COMPANY makes no guaranty or warranty, including any implied warranty of merchantability of fitness that the equipment or services supplied will avert or prevent occurrences or the consequences there from which the system or service is designed to detect or avert. THE SUBSCRIBER acknowledges that it is impractical and extremely difficult to fix the actual damages, if any, which may proximately result from a failure to perform any of the obligations herein, or the failure of the system to properly operate with resulting loss to THE SUBSCRIBER because of, among other things:

1. The uncertain amount or value of THE SUBSCRIBER's property or the property of others kept on the premises which may be lost, stolen, destroyed, damaged or otherwise affected by occurrences which the system or service is designed to detect or avert;

2. The uncertainty of the response time of any guard, police or fire department, should they be dispatched as a result of a signal from or at premises;

3. The inability to ascertain what portion, if any, of any loss would be proximately caused by THE COMPANY'S failure to perform or by its equipment to operate;

4. The nature of the service to be performed by THE COMPANY.

11. THE SUBSCRIBER understands and agrees that if THE COMPANY should be found liable for loss or damage due to failure of THE COMPANY to perform any of the obligations herein, including but not limited to installation, maintenance, monitoring or service, or the failure of the system or equipment in any respect whatsoever, THE COMPANY'S liability shall be limited to a sum equal to the total of Two Hundred Fifty ($250.00) Dollars as liquidated damages and not as a penalty and this liability shall be exclusive; and that the provisions of this Section shall apply if loss or damage, irrespective of cause of origin, results directly or indirectly to persons or property, from performance or non-performance of the obligations imposed by this contract, or from negligence, active or otherwise, of THE COMPANY, its agents, assigns or employees.
12. Cost of unnecessary service or false alarm calls by THE SUBSCRIBER to be borne by THE SUBSCRIBER. If excessive false alarms are caused by carelessness, malicious, or unintended use of the alarm system, THE COMPANY may, at its sole discretion, deem same to be a material breach of contract on part of THE SUBSCRIBER and may be excused from further performance. THE SUBSCRIBER agrees to eliminate conditions or factors interfering with the proper operation of installed devices or which may cause false alarms.
13. In the event of an alarm signal from premises, THE COMPANY agrees to transmit it to guard, local police, fire department or persons designated by THE SUBSCRIBER. THE SUBSCRIBER hereby authorises THE COMPANY, at THE COMPANY’S discretion, to cause the arrest of anyone found on the premises without authority to enter and cause him to be held until released by THE SUBSCRIBER or his representative. In the event local authorities refuse to respond to an alarm signal at the premises, THE COMPANY will notify THE SUBSCRIBER. THE COMPANY will attempt to reach THE SUBSCRIBER until an approved member of the call list is contacted. In the event we cannot reach an approved member of the call list, leaving a voice mail or recorded message constitutes sufficient notification by THE COMPANY to THE SUBSCRIBER.
14. THE COMPANY is to be kept informed in writing by THE SUBSCRIBER of his daily and holiday opening and closing schedule, if applicable, and of all persons authorised to enter premises during his closed hours or who may be called in the event of an alarm signal from or at premises. THE SUBSCRIBER hereby authorises THE COMPANY to manually or automatically disconnect system, if so ordered by a public official or regulation or for nuisance or electrical reasons or if THE COMPANY is unable to notify THE SUBSCRIBER at emergency number listed or if THE SUBSCRIBER declines, or fails to arrive at premises within 30 minutes after notification. THE SUBSCRIBER agrees to hold THE COMPANY harmless and to indemnify THE COMPANY for any loss or liability that may result from turning off of the system.
15. INCREASE IN OPERATING EXPENSES:
    THE COMPANY shall have the right, at renewal of service, to increase the monthly charges provided herein, to reflect any additional taxes, licenses, permits, fees or charges which hereafter may be imposed on THE COMPANY by any utility or governmental agency relating to the service provided under the terms of the Agreement and THE SUBSCRIBER agrees to pay the same.
16. INVALID PROVISIONS:
    If any terms or provisions of this Agreement shall be determined to be invalid or inoperative, all of the remaining terms and provisions shall re-main in full force and effect.
17. THE COMPANY assumes no liability for failure to perform because of labour trouble, riots, floods, acts of God, or any catastrophe or condition beyond its control and is not required to perform service while any such condition exists. THE COMPANY shall have the right to cancel an existing agreement without or with notice in the event the telephone or Radionet Monitoring provider discontinues certain grades of service, or if THE SUBSCRIBER's premises including telephone lines or THE COMPANY'S Central Station should be destroyed by fire or any calamity.  This agreement is not assignable by THE SUBSCRIBER without written consent of THE COMPANY. THE COMPANY shall have the right to assign this agreement or subcontract any of the services it may perform. There are no verbal understandings changing or modifying this agreement.
18. If THE SUBSCRIBER decides to terminate the service with THE COMPANY, it shall be THE SUBSCRIBER’S responsibility to ensure that the signaling from the alarm communication device is stopped.
19. Failure by THE COMPANY to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations THE COMPANY has under this contract.
20. The law of New Zealand shall apply to this contract except to the extent expressly negated or varied by this contract.
21. Where the terms of this contract are at variance with the order or instruction from THE SUBSCRIBER, this contract shall prevail.
22. Any dispute between the parties is to be dealt with in accordance with the Arbitration Act 1996.
23. THE COMPANY reserves the right to suspend the monitoring service of an alarm system or a zone which is activating falsely where THE SUBSCRIBER has been notified by THE COMPANY of the fault but has not remedied the problem within seven days of notification. THE COMPANY will reinstate the monitoring service when notified by THE SUBSCRIBER that the fault has been repaired.